Reply Paid 41 Speaking up for our customers – especially when you’re in challenging or complex circumstances. The average salary for a Customer Service Officer at Commonwealth Bank of Australia in Australia is AU$54,728. This includes: their name and any known aliases; their date of birth; their Medicare number or address, if known. Signed and scanned copy of Letters Patent—Royal Commission into Trade Union Governance and Corruption [PDF 980KB] 2. +61 2 9687 0756 from overseas, CBA Group Customer Relations [Assented to 22nd December, 1911.] Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. Office of the Australian Information Commissioner Ross McEwan became Group Chief Executive Officer and Managing Director of National Australia Bank Limited in December 2019. 2. Commonwealth Bank of Australia AFCA provides fair and independent financial services complaint resolution that is free to consumers. Visit Important Information to access Product Disclosure Statements or Terms and Conditions which are currently available electronically for products of the Commonwealth Bank Group, along with the relevant Financial Services Guide. Phone: 1800 931 678 (free call) On 13 March 2014, the former Governor-General requested the Honourable John Dyson Heydon AC QC to make inquiry into and report upon the governance arrangements of separate entities established by employee associations or their officers. Mr McEwan has more than 30 years of experience in the finance, insurance and investment industries. Ross McEwan became Group Chief Executive Officer and Managing Director of National Australia Bank Limited in December 2019. Ross joined NAB from the Royal Bank of Scotland (RBS) where he served as RBS Group CEO (2013-2019) and CEO UK Retail (2012-2013). addressed to The Proper Officer, Commonwealth Bank of Australia ACN 123 123 124 (S13). This gives the Bank the chance to investigate the situation and put things right. Please use the 'find us' function to view your nearest branch's current operating hours. Extra help and support through difficult or vulnerable periods. If we've done wrong, or you're not satisfied in any way, it's important we hear about it so we can make things right. Phone 1300 363 992 / Commonwealth Bank of Australia, Answers to written questions on notice, taken on 22 September 2015, received on 8 October 2015, Appendix 1, PwC letter to the Commonwealth Bank of Australia, 6 October 2015, p. 2. Australian Financial Complaints Authority (AFCA) We also want to know when we've let you down so we can make things right. What to do if there's a transaction on your credit, debit or Travel Money Card that you think might be incorrect. (3.) Financial abuse happens when money is used as a means to gain power and control over another person. The Group includes the CommSec, CommInsure, Commonwealth Financial Planning, Financial Wisdom, Bankwest and Colonial First State businesses. Today, we’ve grown to a business that serves 15.9 million customers, employs 48,900 people and has more than 800,000 shareholders. However, due to intense market pressure, the bank has to focus on building a better marketing strategy to grab more consumers. / Rates stated are subject to change without notice. Review of Commonwealth Bank of Australia by Lending Officer left on 11/21/2019. Short title. CommBank support Tell us about your experience so we can pass on the compliment and build on what we do well. Safe and Savvy is designed to help safeguard Australian seniors and their families from elder abuse, fraud and online scams. Support for customers affected by domestic and family violence. It was developed in collaboration and consultation with seniors’ rights advocates, subject matter experts and elder abuse support service organisations. Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Sir Denison Samuel King Miller, the founding Governor of the Commonwealth Bank of Australia, knew well the demands of war. Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001. Commonwealth Bank of Australia Commonwealth Bank “O-Week 2017 Win $10K” Promotion Conditions of Entry 1. Commonwealth Bank of Australia has said it will move its European headquarters from London to Amsterdam in the coming months after Britain’s departure from the EU. Bank Australia customers have fee free access to more than 10,000 ATMs including Bank Australia ATMs and those of all the major banks. Compliments and complaints. Commonwealth Bank has entered into an enforceable undertaking with the data and privacy regulator after admitting to losing track of magnetic tapes containing the details of 20 million customers. Phone: 1800 931 678 (free call) Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001. Give a compliment. Commonwealth Bank has a Customer Advocate to champion fairness for you. CONTEXT . Service of Notices will not be accepted via fax or email. ING Living Super (which is part of the ING Superannuation Fund ABN 13 355 603 448) is issued by Diversa Trustees Limited ABN 49 006 421 638, AFSL 235153. In doing so, we will uphold the Bank's complaint handling principles each and every time. GPO Box 5218 1.1 The Commonwealth Bank Group (“the Group”) is committed to maintaining an ethical work environment and an organisational culture that does not tolerate any act which constitutes ‘reportable conduct’ as defined by section 4 of this policy. Bank Australia open to serve our customers: As an essential service our branches and contact centre remain open to serve our customers with their banking needs during the COVID-19 pandemic. How to raise a complaint about CommInsure life insurance, investments or superannuation products. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. BBus. Most complaints can be resolved on the spot or within days. Commonwealth Bank of Australia Reply Paid 88915 SYDNEY NSW 2001. BE it enacted by the King’s Most Excellent Majesty, the Senate, and the House of Representatives of the Commonwealth of Australia, as follows:— PART I.—PRELIMINARY. Reply Paid 88915 1. Financial abuse can trap people in an abusive relationship, and may also impact on their ability to stay safe if they decide to leave. You can contact the team on, If you’re not happy with the outcome from the complaints team, you can contact the, The Bank will take your feedback seriously, work with you to address your complaint quickly and aim to find a resolution that's fair and reasonable. If you've recently suffered the loss of a family member or friend, we can help you at this difficult time. You can contact the team on 1800 805 605 or through the Bank… The subpoena addressed to The Proper Officer, New South Wales Environment Protection Authority (NSW EPA Subpoena) be adjourned to 9:30 am on Wednesday, 6 September 2017 at the Law Courts Building, Queens Square, Sydney. While not independent of the Bank, the Customer Advocate is independent within the Bank, with a focus on: The Customer Advocate, Angela MacMillan, and her team can be contacted by: Mail: Customer Advocate The Proper Officer Subpoena Team Services Australia 18 Canberra Avenue Forrest ACT 2603 Court orders should include all relevant details of the person whose records you’re requesting. Commonwealth Bank was founded under the Commonwealth Bank Act in 1911 and commenced operations in 1912, empowered to conduct both savings and general banking business. In the event of a delay and we're unable to provide you with a final response within 45 days, we'll tell you the reason for the delay, give you a date you can expect to hear an outcome and update you monthly. For more info, visit the National Relay Service. Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. NSW EPA 11. The Proper Officer National Australia Bank Ltd Level 4 (UB4440), 800 Bourke Street Docklands VIC 3008 Australia. If you have a complaint contact us in the first instance. Commencement. Commonwealth Bank operates both as a service and product provider and has been operating in the market of Australia with much prosperity. Our Gambling Support Service has been designed to provide you with greater support and tools to control what you spend on gambling. SYDNEY NSW 2001. © 2021 Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945, Australian Financial Complaints Authority, Download the Addressing Financial Abuse Guide summary, Download the Financial Abuse summary - Arabic, Download the Financial Abuse summary - Hindi, Download the Financial Abuse summary- Urdu, Download the Financial Abuse summary - Bengali, Download the Financial Abuse summary - Punjabi, Download the Financial Abuse summary - Vietnamese, Download the Financial Abuse summary - Dari, Download the Financial Abuse summary - Tigrinya, Download the Financial Abuse summary - Swahili, Download the Financial Abuse summary - Tamil (Sri Lankan), Download the Financial Abuse summary - Burmese, Download the Financial Abuse summary - Somali, Download the Financial Abuse summary - Assyrian, Download the Financial Abuse summary - Karenni, Download the Financial Abuse summary - Persian, Making sure our customers receive fair outcomes when you make a complaint to the Bank, Identifying opportunities to improve the Bank’s products, services, systems and processes, Helping the Bank make better decisions through the use of data, insights and different perspectives. 12. Where an officer of the Commonwealth Bank of Australia becomes an officer of the Savings Bank, he shall retain all his rights and privileges in the Superannuation Fund of the Commonwealth Bank of Australia, and where under the rules of the Officers Superannuation Fund the Commonwealth Bank of Australia is required to contribute to that Fund, such contributions in respect of officers transferred to … For an overview of financial abuse, and how to recognise the signs, download the summary below: If your language isn’t listed above, contact us on 1800 832 806 and we’ll arrange for an interpreter to help. The Customer Advocate is here to be a voice for you, our customers — to make sure you’re heard, understood and treated fairly throughout the Commonwealth Bank. An Act to provide for a Commonwealth Bank. Australia’s largest bank says the logo is a symbol of optimism beyond the negative impacts of the coronavirus pandemic. COMMONWEALTH BANK OF AUSTRALIA GROUP WHISTLEBLOWER PROTECTION POLICY Page 3 of 14 1. Website: www.afca.org.au Your Customer Advocate - CommBank. The Commonwealth Bank launched the Safe and Savvy awareness program to help Australian seniors protect themselves from financial abuse. The Commonwealth Bank of Australia and its subsidiaries (the Group) provide banking, finance, insurance, funds management, financial planning and advice, superannuation, stockbroking and other services. You can lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider. Loan applications are subject to credit approval. We’d love to hear about your positive experience and how someone in our team made something easier, quicker or special for you. About us How to get help if you have a complaint Contact the Bank’s complaints team. Sydney NSW 2001 Read all reviews on Commonwealth Bank of Australia here on seek.com.au 1. © 2021 Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945, Gather any supporting documents or records with names, times and dates that will assist our investigation into your complaint, We'll acknowledge your complaint, give you a reference number and the name and contact details of the person who is handling your complaint, We’ll do what we can to fix your problem, making sure it doesn't occur again for you or anyone else and let you know once we have a resolution, Life Insurance (including Risk Insurance), Investments (including Investment Life Insurance), Superannuation (including eligible rollover funds), Life Insurance and Income Protection provided by AIA Australia. Launching its new marketing campaign on Monday, CBA chief marketing officer Monique Macleod said the design change of its signature diamond logo came off the back of a strategy transformation focused around customers. Contact the Bank’s complaints team. Fund the Commonwealth Bank of Australia is required to contribute to that Fund, such contributions in respect of officers transferred to the Savings Bank shall be paid by the Savings Bank." After the outbreak of the First World War in 1914, the bank he led played its proper part as a national institution in helping to arrange wartime financing. Email: info@afca.org.au Customer commitment / In doing so, you can expect that the Bank will uphold its. Signed and scanned copy of Letters Patent—Royal Commission into Trade Union Governance and Corruption [DOC 278KB] On 30 Oct… A guide to help older people avoid scams, fraud and abuse. You can manage all your accounts from one place, and do your banking whenever or wherever it suits you. The Commonwealth Bank of Australia (Bank) and its related bodies corporate (collectively, Group) is committed to our strategy of becoming a simpler better bank, to fulfil our purpose of improving the financial wellbeing of our customers and communities.Good governance is key to the Bank’s ability to deliver on our purpose and strategy. You can also contact The Office of the Australian Information Commissioner if your complaint is about your privacy. Who we are ING is a business name of ING Bank (Australia) Limited ABN 24 000 893 292 AFSL 229823, Australian Credit Licence 229823. Commonwealth Bank of Australia, Sale deed – draft completion balance sheet dispute notice, 20 April 2009, p. 8. Group Chief Executive Officer and Managing Director BBus. Information on how to enter and prize details set out in all communications regarding Commonwealth Bank of Australia’s “O-Week 2017 Win $10K” Promotion (the “Promotion”) form part of these Conditions of Entry. If you have a Relationship Manager working with you for your Business, Institutional, Premium or Private Bank accounts, please contact them or your Private Banker in the first instance. Sydney, NSW 2001. Australian of the Year organisers have severed a 38-year partnership with the Commonwealth Bank over fears the scandal-plagued finance industry was damaging the reputation of the national awards. You can also contact The Office of the Australian Information Commissioner if your complaint is about your privacy. Telling us when we surprise and delight you goes a long way. There's no need to use a stamp - we'll pay for the postage. / Prepared in the New South Wales District Registry, Federal Court of Australia Level 17, Law Courts Building, Queens Square, Telephone 02 9230 8567 (c) The Proper Officer, Commonwealth Bank of Australia ACN 123 123 124 (d) The Proper Officer, National Australia Bank Limited ACN 004 044 937 Visit oaic.gov.au, 1800 805 605 from Australia This gives the Bank the chance to investigate the situation and put things right. Rates stated are subject to change without notice. This Act may be cited as the Commonwealth Bank Act 1911. We'll take your feedback seriously, work with you to address your complaint quickly and aim to find a resolution that's fair and reasonable. The Commonwealth Bank of Australia CommBank app Survey December 2020 (Promotion) is conducted by the Commonwealth Bank of Australia ABN 48 123 123 124 of 1 Harbour Street, Sydney, telephone 13 2221 (Promoter). NetBank is here to simplify your banking life. 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